Open Access Open Access  Restricted Access Subscription Access
Total views : 510

Comparative Analysis of the HRM Practices between Hospitality and Healthcare Sectors in South Kerala


  • PG Department of Personnel Management, Loyola College of Social Sciences, Thiruvananthapuram, Kerala, India
  • University of Kerala, Thiruvananthapuram, Kerala, India


Hospitality and health care sectors have similarities due to service oriented and customer centric approach. The study is aimed to identify and understand the link between hospitality and health care sectors in terms of human resource management practices and how it enriches the business activities. The study is qualitative in nature and a case study was used. Purposive sampling method was used and primary data was collected through direct observation and semi-structured interviews with experts of the five star hotels and super specialty hospitals in South Kerala and secondary data was collected from journals, newspapers, books and internet, etc. Study analyzed that hospitality sector is having well functioned and polished HRM practices compared to health care sector. Each HRM practice is inter-connected and resulted into lower exit rate and better satisfaction of the staff. Proper execution of human resource management practices such as recruitment, selection, induction, training & development, performance appraisal, compensation, employee welfare, grievance mechanism and exit management has a significant role in satisfaction of the employees and performance of the organization. Well functioned HR department and HRM practices will enhance the effectiveness of the staff and that ultimately lead to the best quality service delivery.


Hospitality, Health Care, Human Resource Management Practices, Service Sector, HR Department, Service Delivery.

Full Text:

 |  (PDF views: 2)


  • Berger, F., & Ghei, A. (1995). Employment tests: A facet of hospitality hiring. Cornell Hotel and Restaurant Administration Quarterly, 36(6), 28–35.
  • Boella, M. J., & Turner, S. G. (2013). Human Resource Management in the Hospitality Industry. Routledge: New York.
  • Carrington, D., & Tayles, M. (2012). Intellectual capital in the Caribbean hospitality industry: Two case studies. Electronic Journal of Knowledge Management, 10(3),244–257.
  • Chauhan, Y. S., & Patel, N. K. (2014). Human resources management practices and job satisfaction: A study of hotel industry. Journal of Research in Commerce & Management, 3(9).
  • Delaney, J. T., & Huselid, M. A. (1996). The Impact of Human Resource Management Practices on Perceptions of Organizational performance. The Academy of Management Journal, 39(4), 949–969.
  • Dessler, G. (2007). Human resource management. New Delhi: Prentice Hall of India Private Limited.
  • Griffiths, P., Maben, J., & Murrells, T. (2011). Organisational quality, nurse staffing and the quality of chronic disease management in primary care: Observational study using routinely collected data. International Journal of Nursing Studies, 48, 1199–1210.
  • Hayes, D. K., & Ninemeier, J. D. (2009). Human resources management in the hospitality industry. New Jersey: John Wiley & Sons, Inc.
  • Hsu, H., Kung, Y., Huang, H., Ho, P., Lin, Y., & Chen, W. (2007). Work stress among nursing home care attendants in Taiwan: A questionnaire survey. International Journal of Nursing Studies, 44, 736–746.
  • Huioyang, H. O. (2007). Human Resource Management in the hotel industry in Taiwan(Unpublished PhD thesis). Swinburne University of Technology, Australia.
  • Nankervis, A. R., & Debrah, Y. (1995). Impact of HR practices on perceived performance of hospital employees in Pakistan. Tourism Management, 16(7), 507–513.
  • Pugh, S. D., Dietz, J., Wiley, J. W., & Brooks, S. M. (2002). Driving service effectiveness through employee-customer linkages. The Academy of Management Executive, 16(4), 73–84.
  • Rao, M., Rao, K., Shivakumar, A., Chatterjee, M., & Sundararaman, T. (2011). India: Towards universal health coverage. Human resources for health in India. The Lancet.
  • Riaz, Q., Ayaz, K., Wain, A. M., & Sajid, M. (2012). Impact of HR practices on perceived performance of hospital employees in Pakistan. Journal of Economics and Sustainable Development, 3(11), 10–16.
  • Sharma, V. (2010). Impact of e-recruitment on human Resource supply chain management: An empirical investigation of service Industry in Indian context.(Synopsis of the thesis for the Degree of doctor of philosophy in management).
  • Stavrou, E. T., Charalambous. C., & Spiliotis, S. (2007). Human resource management and performance: A neural network analysis. European Journal of Operational Research, 181, 453–467.
  • Swaminathan, J., & Gowrishankar, U. (2010). Employee engagement practices in private hospitals: A cross sectional study in Mayiladuthurai. MPRA Paper No. 39769, 1-12.
  • Tomar, A., & Dhiman, A. (2013). Exploring the role of HRM in service delivery in healthcare organizations: A study of an Indian hospital. Vikalpa,38(2), 21-38.
  • Wheeler, A. R., Halbesleben, J. R. B., & Harris, K. J. (2012). How job-level HRM effectiveness influences employee intent to turnover and workarounds in hospitals. Journal of Business Research, 65, 547–554.
  • Zygouraki, C. C., Rolston, J. D., Treadway, J., Chang, S., & Liot M. (2014). What do hotels and hospitals have in common? How we can learn from the hotel industry to take better care of patients. Surg Neurol, 5(2), 49–53.


  • There are currently no refbacks.