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Comparative Analysis of the HRM Practices between Hospitality and Healthcare Sectors in South Kerala

Affiliations

  • PG Department of Personnel Management, Loyola College of Social Sciences, Thiruvananthapuram, Kerala, India
  • University of Kerala, Thiruvananthapuram, Kerala, India

Abstract


Hospitality and health care sectors have similarities due to service oriented and customer centric approach. The study is aimed to identify and understand the link between hospitality and health care sectors in terms of human resource management practices and how it enriches the business activities. The study is qualitative in nature and a case study was used. Purposive sampling method was used and primary data was collected through direct observation and semi-structured interviews with experts of the five star hotels and super specialty hospitals in South Kerala and secondary data was collected from journals, newspapers, books and internet, etc. Study analyzed that hospitality sector is having well functioned and polished HRM practices compared to health care sector. Each HRM practice is inter-connected and resulted into lower exit rate and better satisfaction of the staff. Proper execution of human resource management practices such as recruitment, selection, induction, training & development, performance appraisal, compensation, employee welfare, grievance mechanism and exit management has a significant role in satisfaction of the employees and performance of the organization. Well functioned HR department and HRM practices will enhance the effectiveness of the staff and that ultimately lead to the best quality service delivery.

Keywords

Hospitality, Health Care, Human Resource Management Practices, Service Sector, HR Department, Service Delivery.

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